At Warship Armada, our priority is to provide a transparent, fair, and high-quality service to all players and customers. While our primary goal is to ensure your satisfaction with every purchase, we recognize that certain situations may warrant a refund request. This Refund Policy outlines the terms, conditions, eligibility criteria, and processes for requesting and receiving refunds. It has been prepared in accordance with applicable consumer protection laws, industry standards, and our internal fairness guidelines.
By purchasing digital goods, content, or services from Warship Armada, you confirm that you have read, understood, and agreed to the conditions outlined herein. We encourage all players to review this document prior to making a purchase. Please note that this policy applies solely to purchases made directly through our official website and not through third-party platforms unless otherwise specified.
This policy applies to all digital transactions, including but not limited to virtual currency packs, cosmetic items, expansion packs, seasonal passes, subscription services, and downloadable content purchased directly through our website. Purchases made through mobile marketplaces (Google Play, Apple App Store), PC game launchers, or other third-party vendors are governed exclusively by the refund policies of those respective platforms.
In the case of purchases made via third-party services, Warship Armada does not have the authority to issue refunds, reverse charges, or alter payment records. Any disputes, billing issues, or refund requests for such purchases must be directed to the customer support service of the platform where the purchase occurred.
To submit a refund request, please follow these steps:
Requests missing required documentation will be placed on hold until the information is provided. Approved refunds may take between 5–10 business days to reflect in your account, depending on your payment method and financial institution.
Subscription cancellations must be made through the same platform or payment method used for the initial purchase. Refund eligibility for subscriptions follows the same rules outlined above. Please note that cancelling a subscription does not automatically trigger a refund—only unused, unaccessed subscription periods may be refunded.
Access to subscription-related content will be revoked immediately upon a successful refund. If you wish to maintain access until the end of your billing cycle, you must opt for cancellation without a refund.
Warship Armada is not responsible for:
Refund requests suspected to be fraudulent, manipulative, or exploitative may be denied and could lead to account suspension or termination. Fraudulent activity includes, but is not limited to, using the content extensively before requesting a refund, falsifying payment receipts, or engaging in chargeback abuse through a payment provider.
This policy may be updated periodically to align with changes in the law, updates to our services, or improvements to our customer service processes. Significant changes will be communicated via the website or in-game announcements. Continued use of our services after any such updates constitutes acceptance of the revised policy.
For any questions, clarifications, or assistance regarding this Refund Policy, please contact us through our official support channels. We are committed to resolving issues promptly, fairly, and with transparency, ensuring that every player’s concerns are addressed with the highest level of professionalism.